• Personal Data: Any data about an identifiable individual.

• Sensitive Personal Data: Data related to sexual orientation, biometric data, health, or other categories protected by law.

• Processing: Any operation performed on Personal Data, including collection, storage, use, disclosure, deletion, or modification.

• Data Fiduciary / Controller: Affinity Grid Private Limited, determining the purpose and means of Processing.

• Data Processor: Any third party processing Personal Data on our behalf.

• User Content: Photos, videos, text, messages, audio, and materials shared within the Service.

• Automated Decision-Making / Profiling: Algorithmic processes used for match suggestions, safety detection, or ranking.

• Consent (especially for sensitive data)

• Performance of a contract (to deliver the Service)

• Legal obligation

• Legitimate interest (e.g., fraud detection, safety, analytics)

• Lawfulness, fairness, transparency

• Purpose limitation

• Data minimization

• Accuracy

• Security & confidentiality

• Accountability

• Non-discrimination in algorithmic outputs

• Name, email, phone number, date of birth, gender
• Login credentials
• Identity verification data (e.g., government ID, selfie)

• Photos, videos, bio, interests
• Match preferences, discovery settings
• Sensitive attributes (e.g., sexual orientation) — only with explicit consent

• Swipes, likes, skips, match interactions
• Search filters and preference patterns
• Safety-related signals and report history

• IP address, device identifiers, OS, app version
• Crash logs, diagnostics, performance metrics
• Anti-spam and anti-fraud indicators

• GPS data (if permitted)
• Approximate location derived from IP

• Messages, voice notes, images, video features
• Reports and complaint submissions
• Moderation outcomes

• Transaction IDs, payment method
• Billing information for subscription features

• Customer support tickets
• Emails, requests, and feedback

• Emails collected through the Wingmawo landing page are processed via Zoho Campaigns, in compliance with their privacy standards.
• Marketing preferences, campaign engagement.

• Phone numbers submitted for login and verification.
• OTP messages are delivered through TRAI- and DLT-approved routes
• The ONLY official sender ID used by Wingmawo™ is AFGRPV.
• Any message received from any other sender ID is not affiliated with Wingmawo™ or Affinity Grid Private Limited. Users must report such occurrences immediately to support@wingmawo.com.

• Social login information (Apple, Google, Facebook)
• Contact import (only if explicitly authorized)

• Create and manage user accounts
• Enable matching, discovery, and communication
• Personalize recommendations using behavioral insights
• Enhance safety and prevent misuse
• Moderate content and resolve user reports
• Verify identity and detect fraudulent accounts
• Send service updates, notifications, and marketing (with consent)
• Process subscriptions and payments
• Improve algorithms, performance, and user experience
• Comply with legal obligations and assist law enforcement
• Maintain platform integrity and security

• Withdraw consent for sensitive data at any time
• Disable location access
• Control visibility settings and match preferences
• Opt out of certain types of personalized recommendations
• Object to processing under legitimate interests, where applicable
• Request human intervention for automated moderation decisions
• Disable marketing emails (via Zoho unsubscribe tools)
• Admin access is strictly limited and controlled through role-based access permissions, and restricted to designated personnel whose responsibilities require such access.

• Service providers and processors for messaging, hosting, analytics, identity verification
• Payment processors
• Safety and moderation partners for flagged content review
• Law enforcement or government authorities, when required by law
• Successor entities in a merger, acquisition, or restructuring (with notice)

• Digital Personal Data Protection Act, 2023 (India)
• General Data Protection Regulation (EU) 2016/679
• California Consumer Privacy Act (CCPA)
• Apple App Store Review Guidelines (Account Deletion Requirement)
• Google Play User Data Policy

• Permanent
• Irreversible
• Inclusive of personal data stored in active production systems
• Not dependent on emailing support (email is an alternative method only)

• Open the Wingmawo app
• Navigate to Settings > Account > Delete Account
• Review the deletion notice
• Confirm identity if prompted
• Select “Permanently Delete My Account”

• The account is immediately deactivated
• The profile becomes invisible to all users
• The user is removed from search, matching, and recommendation systems
• Chats and interactions become inaccessible
• The deletion request is automatically logged for compliance and audit purposes

• Data is no longer necessary for the purpose collected
• Consent is withdrawn
• Processing is no longer lawful
• Retention exceeds lawful necessity

• Data is no longer necessary
• Consent is withdrawn and no other lawful basis exists
• The user objects and no overriding legitimate grounds apply
• Data has been unlawfully processed
• Erasure is required for compliance with a legal obligation

• Legal compliance
• Establishment, exercise, or defense of legal claims
• Public interest or law enforcement requirements

• Profile information (name, age, gender, preferences, biography, interests)
• Uploaded photos and media
• Match history and interaction records
• Chat conversations, including AI-assisted chat data
• Location data associated with the account
• Device identifiers linked to the account
• Push notification tokens
• Activity logs attributable to the account

• Data is removed from live systems immediately after confirmation.
• Encrypted backups may retain data for up to 30 days.
• Backup data is not processed, accessed for advertising, or restored except for disaster recovery purposes.
• Backup copies are automatically purged after the retention cycle.

• Taxation or accounting obligations
• Law enforcement requests
• Court orders
• Regulatory compliance
• Ongoing legal disputes

• Enforcement of community guidelines
• Prevention of repeated harmful conduct
• Safety investigations

• Your profile becomes inaccessible
• Your identity is removed from discovery
• You are no longer searchable

• Cloud hosting
• SMS verification
• Analytics
• Push notifications

• Processors are instructed to delete or anonymize relevant personal data
• Contractual safeguards require compliance with applicable data protection laws
• Retention by processors is limited to lawful or contractual obligations

• Does not automatically cancel subscriptions purchased via Apple App Store or Google Play Store
• Does not delete or modify Apple ID, Google account, or other external authentication providers

• Does not automatically cancel subscriptions purchased via Apple App Store or Google Play Store
• Does not delete or modify Apple ID, Google account, or other external authentication providers

• Account visibility removal: Immediate upon confirmation
• Removal from production systems: Initiated immediately
• Backup purge cycle: Up to 30 days
• Legal retention (if applicable): As required by law

• Account deletion is available inside the app
• Deletion is permanent and not merely deactivation
• Personal data is erased from active systems
• Email is an alternative method, not the primary method
• The deletion feature is accessible without unreasonable barriers

• Access your Personal Data
• Request correction of inaccurate data
• Request deletion ("right to be forgotten")
• Withdraw consent at any time
• Request data portability
• Request human review of automated decisions
• Object to processing (where permitted)
• Lodge a complaint with the Data Protection Board of India or relevant authority

• Admins only see limited profile overviews required for moderation or technical support.
• Sensitive information (real name, contact details, private content) is hidden by default.
• Additional access requires justification and is authorized only for safety, violation review, or legal obligations.

• Registered contact details, including a user’s phone number and email address, may be visible to authorized administrators strictly on a need-to-know basis for purposes such as account verification, OTP support, fraud prevention, safety-related assistance, user-requested support, or legal and regulatory compliance.
• Access to such contact information is controlled through role-based access permissions and is restricted to designated personnel whose responsibilities require such access. Contact details are not used for marketing, profiling, or any non-essential purpose and are handled in accordance with internal confidentiality obligations.

• Affinity Grid does not monitor, read, store, or access the content of private messages at any time, including when a conversation is reported. Administrators do not have direct visibility into in-app message content, and there is no internal message queue, inbox, or chat monitoring system available to staff.
• When a user reports an issue related to conversations, administrators rely solely on user-submitted information, such as screenshots, descriptions. All reported profiles and safety issues are reviewed by a verification team based on user reports and any evidence voluntarily provided evidence.
• Any review conducted using such user-submitted materials is purpose-limited and restricted to authorized personnel for safety enforcement, fraud prevention, user support, or legal compliance.

• Private photos, chats, or content cannot be browsed freely.
• Only when a profile is reported or flagged do authorized admins gain temporary, purpose-limited access to needed data.

• Non-essential viewing is strictly prohibited and treated as a serious breach.
• Violations may lead to disciplinary action, termination, and legal proceedings.

• Detailed profile access requires prior approval from senior management or compliance officers.
• Each request is documented and justified.

• Regular internal audits ensure compliance Access is controlled through role-based permissions and restricted to designated personnel whose responsibilities require such access, and is subject to internal confidentiality obligations.

• Administrative access is:
• Exceptional
• Purpose-limited
• Controlled through role-based access permissions
• Restricted to designated personnel
• Permitted exclusively for safety, legal, or verified support reasons

• Wingmawo™ and the Wing™ logo are trademarks of Affinity Grid Private Limited.
• Trademark registration is filed and pending issuance.
• Any misuse, imitation, or unauthorized use of these marks is prohibited.
• Only notifications from the official header “AFGRPV” are valid and recognized.

• Protecting their device, operating system, and login credentials
• Updating passwords and enabling device-level security
• Ensuring no unauthorized person accesses their app sessions
• Reporting suspicious activity immediately to support@wingmawo.com

• The most recent three messages from the active conversation
• Limited public profile context such as profile name, selected hobbies or interests, and bio text, where necessary to improve suggestion relevance

• Messages from other chats, matches, or conversations
• Cross-conversation or cross-profile contextual aggregation
• Phone numbers or email addresses
• Government identification data or verification documents
• Payment or subscription information
• Precise GPS location data
• Device identifiers, authentication credentials, or OTP data

• Optional and user-initiated
• Clearly indicated within the chat interface
• Used only to generate contextual suggestions
• Not used for advertising, sale of personal data, or automated decisions outside conversation assistance